Service and Support

Reliable service, support and maintenance for esumedics EEG/EMG, Neurowerk, DWL, Magventure and many more…
esumedics - Download TeamViewer Software

We Maintain Sustainable Customer Relationships

The goal of our customer service is to be your reliable partner and to support you at all times. Regardless of whether it is a technical error, a request for training of how to use the device or due safety checks – we accompany you through the entire life cycle of your EEG and EMG systems and ensure that you can guarantee a smooth examination process for your patients.

We would be happy to support you in the maintenance of your EEG and EMG devices, Doppler or magnetic stimulators (e.g. esumedics, Neurowerk, DWL, MagVenture and many more).

esumedics - Service and Support
Service Hotline: +49.37296.921222 (Mo/Fr 8:00 am – 04:30 pm CET)

Fast Technical Support via Phone/Remote or with On-Site Service (e.g. esumedics, Neurowerk, DWL, MagVenture, …)


Safety Checks and Equipment Maintenance


Installation and Support of Network Structures


Software Upgrades and Custom Software Configurations


Product Trainings

esumedics - Kundenservice und Support für u.a. esumedics, Neurowerk, DWL, MagVenturen, u.v.m.

The Customer in Focus

We are committed to your satisfaction and maximum commitment for the benefit of your patients. Our customer service reliably supports you in dealing with everyday user or technical questions.

Remote Support via TeamViewer

Quick Help from a Distance

In order to be able to carry out remote maintenance of your system, we ask you to install the TeamViewer software on your device. Download the file and unzip the ZIP file by double-clicking or right-clicking on “Unzip File”. You can then start the program.

If you have any questions about setting up the remote connection, we will be happy to help you.